Q: Will my custom code be available after the upgrade?
A: The upgrade moves your data into a clean 'stock' copy of AspDotNetStorefront v10, so no custom code will be moved or altered. We find that it is often really useful for store-owners to witness a new version without any custom code, and compare the out-of-box features against business needs.
If you find that you need to customize v10, then we suggest that you use our listed development companies, since they are experienced at working within our hosting environment.
Q: What happens if I don't want to host with AspDotNetStorefront?
A: If you know, before setting out, that you don't intend to host with AspDotNetStorefront, then please don't purchase this service.
Instead, please take a look at our "Export Push Button Program".
If you set out hosting with AspDotNetStorefront but at some point want to move to a different host, then there is a one-time cancellation
fee of $1,500 that will need to be paid before we release the new code and data. This fee includes the licensing rights to allow you to use your own v10 license key, but does not give ongoing 'update rights'.
Q: Will my new store look exactly the same as my old one?
A: No! It will be dressed in a new 'responsive' (mobile-friendly) design that you will be able to influence through a 'configuration wizard'. Your own images, logo, products etc will all be in place, but it will look different. Sometimes when we move stores to the new responsive designs, store-owners say "oh, I'd only expected it to change on mobile devices ..." so it's worth telling you that there will be a new look in place on devices of all sizes. You are going to love the new look, but more importantly - shoppers will be able to shop more easily on your store, no matter what size their screen is!
Also, please remember that the "Plus program" buys you some expert design time. We will suggest that you make the new store look great using the Push Button upgrade, and then tell us what other design changes you would appreciate.
Q: Once I see the new staging site, will I be able to make changes before I go live?
A: Once you've seen, and improved, your new staging site, then we will help you to understand about making changes before going live. The short answer is 'there are many things we can help you to get right before launch, but a few things are best left until post-launch".
Q: How do my licensing rights change?
A: If you are already eligible for 'update rights' and can download the latest version for free,
then there is no change at all in your licensing position (although we may use a special license key for you while you remain hosting here -
there is no negative impact on you if we do so.)
However, if you do NOT have 'update rights' then we will use our own special license key to give you access to the latest version,
and this will stay in place as long as you host with us.
If at any time, you want to move your hosting, or upgrade again, then you will get the use of a key to continue using the version to which you have upgraded, but you will not have 'update rights'. You will be offered best-available prices for our
Year-Round Benefits program.
Q: What happens when I go live?
A: There are two options.
- We will consume your extra hours of expert help and then launch your new store , or ...
- If you need to engage a third party to customize your staging site,
then we will consider the upgrade complete and work with you to enable your team/developers to access your staged site.
There is something that you will need to consider - at some point, you will be ready to go live and from the moment our upgrade project stops,
your live store will continue to function. Even though you can decide not to change products, tax rates, promotions etc on your live store,
your shoppers will place orders, change passwords, add addresses etc. This isn't a major problem for most developers,
but you will need to remind them that at launch they will NOT want to overwrite the settings and topics from your staging site
(we will have changed these on your behalf and over-writing them will undo our work) and it is likely that they will have
encouraged you to make changes to products etc. Your developers will help you to handle this and they will be responsible
for helping you to go live.
There are basically three types of custom work that you might need:
- All your custom code is 'cosmetic'.
If this is true, then your developer will congratulate you on saving money by using the Upgrade program, and will help you to decide
how much custom cosmetic work should happen before/after going live. In order to preserve the work that you did during your Upgrade
AND impose his own further custom cosmetic changes, he might suggest that you purchase the PBU Deployment Pack.
- You need some changes, but not many, beyond the simply cosmetic.
If this is true, then your developer will congratulate you on saving money by using the Upgrade program, and will help you to decide
how much custom work should happen before/after going live. In order to preserve the work that you did during your Upgrade
AND impose his own further custom cosmetic changes, he might suggest that you purchase the PBU Deployment Pack.
- You have need for heavyweight custom changes
If this is true, your developer is most likely to explain to you that it might not be the most efficient practice for him to use the results of your Upgrade!
Does this mean that you have wasted your time and money? Well, we don't think so, and here's why. The Upgrade program is a spectacularly affordable, easy way for you to see v10, complete with your own data. What better way can there possibly be for you to work out what custom work you actually need in this new version. Imagine how effective a way it is for you to answer your own questions like "do I still need the inventory changes?" and "do I still need to modify the admin console ...?". So, don't be disappointed if, having experimented and learned, you end up letting your developer handle the upgrade in a way that suits his process (and your budget) best.
Q: Are there any hidden costs?
A: No. This will cost you today's price for the upgrade itself, and once you launch your new mobile-ready store then you will host it with us. Our hosting information can be found here. There are no other required costs.
Q: How long will my upgrade take?
A: That depends on you! We've known these upgrades be ready to launch in less than a week ...
Q: Can I make a partial payment?
A: At the moment, we are not offering any payment plans for this service.
Q: How do I get 'FTP details'?
A: Your hosting company will almost certainly have provided these to you in the past - if you don't have them at hand, then a quick discussion with your host should make these details readily available for you.
Q: After I launch my upgraded store, can I later make design changes?
A: Oh yes!! Not only CAN you, but you'll be delighted to see how much more 'store-owner control' there is over the way the store looks.
Q: Do I need to subscribe to the Year Round Benefits program to use this service?
A: No, you don't. One of the many ways you can save money is to use the Upgrade program to move to the latest version, even if you don't have any upgrade subscription.
However, once you're upgraded, you're extremely likely to want to stay on the Easy-Upgrade path, and you'll be glad to know that as a
hosted client we can get you back on to the Year-Round Benefits program very affordably.
Q: What if I don't like the look of the storefront when it is staged? Can I get my money back?
A: We'd be so disappointed if you didn't notice all the improvements. We would most likely urge you to take a look at your new store across all different sized devices and begin to see why stores look as they do, these days. It's all about giving the shopper a great experience. Just to be clear - here at AspDotNetStorefront we don't offer refunds after we've provided products or services.